At Car Pros dealerships, empathy is part of car sales

At Car Pros dealerships, empathy is part of car sales

The idea of ​​establishing a training program centered around empathy did not spin out of Phillips’ postgraduate business education, but came from his study of psychology at Columbia.

“We’re trying to move from change ‘done to’ people to change ‘done by’ people,” he said, adding that the concept is a more inclusive vs. top-down approach.

The group displays posters outlining the HEART program throughout each dealership. Every meeting starts with a 15-minute around-the-horn discussion on how the program impacts the professional life of employees.

HEART goes beyond engaging with customers. Many team members report finding success using its tools to

Mercedes-Benz has raw materials office in Canada

Mercedes-Benz has raw materials office in Canada

Mercedes-Benz has opened a raw materials office in Canada as it pursues reliable sources of lithium and other critical minerals for its battery-electric vehicles.

Markus Schäfer, chief technology officer at the German automaker, said the new office, which opened March 1, will put the company in “daily contact” with stakeholders as it builds relationships with miners in North America.

“We are going more and more directly to the mine here to secure materials,” he said at the company’s annual environmental, social, and corporate governance conference March 30.

The automaker would not comment on the location of the new Canadian operation

2024 Acura Integra Type S delivers 320 hp, sporty styling

2024 Acura Integra Type S delivers 320 hp, sporty styling

Acura has equipped the Integra Type S with a dual-axis front suspension — the same as the Civic Type R — and widened the tracks by 3.5 inches in the front and 1.9 inches in the rear. The front stabilizer bar adds 2 millimeters of thickness. The front and rear rotors are also larger, by 1.5 inches in the front and almost 1 inch in the rear.

The Type S gets a limited slip differential, a performance-tuned adaptive damper system and NSX-inspired, lightweight 19-inch wheels wrapped in sticky summer tires.

The souped-up compact sedan is the fourth performance variant from

Led by BMW, 2022 profits soared at Europe’s biggest automakers

Led by BMW, 2022 profits soared at Europe’s biggest automakers

Europe’s biggest automakers posted record profits in 2022 despite mostly flat sales and supply chain and logistics problems.

Net profits rose 22 percent to a record total of 67.8 billion euros ($73.6 billion) at the six largest Europe-based automakers: BMW Group, Mercedes-Benz, Renault Group, Stellantis, Volkswagen Group and Volvo Car (see table, below), plus the largest luxury carmaker, Ferrari.

Most of those profits came from the four largest groups. BMW had the largest net profit, at 18.6 billion euros, followed by Stellantis (16.8 billion euros), VW (15.8 billion euros) and Mercedes (14.8 billion euros).

BMW’s results are not entirely comparable

Where Ford will slash jobs in Europe

Where Ford will slash jobs in Europe

Workers were told to expect concrete numbers of job losses from the automaker in mid-February, according to Cologne’s daily paper, the Kölner Stadt-Anzeiger.

Industrial action threats

Ford’s plans triggered a union threat of Europe-wide disruption.

“If negotiations between the works council and management in coming weeks do not ensure the future of workers, we will join the process. We will not hold back from measures that could seriously impact the company not just in Germany but Europe-wide,” IG Metal said.

Ford of Europe produces, sells and services Ford brand vehicles in 50 markets, employing around 45,000 people at its

Rivian’s stock rallies to highest in 2023 after posting strong deliveries

Rivian’s stock rallies to highest in 2023 after posting strong deliveries

NEW YORK, July 7 (Reuters) – Shares of Rivian Automotive (RIVN.O) surged more than 18% on Friday as it continued to rally after the electric vehicle (EV) maker reported better-than-expected quarterly deliveries early this week.

Rivian said on Monday it delivered 12,640 vehicles in the second quarter on steady demand from customers, beating market estimates. That result was in line with that of market leader Tesla Inc (TSLA.O), which on Sunday reported a record quarterly vehicle deliveries fueled by incentives such as price cuts and US federal credits.

The shares of several EV makers have risen since last week on

Low-cost electric car may return to the United States soon

Low-cost electric car may return to the United States soon

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Last year, before GM was ready to publicly acknowledge the death of the Chevrolet Bolt, the puzzle pieces pointed so clearly to that outcome that we wrote, “Tell me you’re killing the Bolt without telling me you’re killing the Bolt.” The automaker made it official in April of this year, telling dealers they could order the popular electric hatch until this summer, ending production around Q3. But the solution to one puzzle starts another puzzle, and the new pieces allow us to play the same game with GM from the opposite direction. That is, “Tell us

Reasons DIY Auto Glass Solutions are a Bad Idea

Reasons DIY Auto Glass Solutions are a Bad Idea

You may be tempted to try DIY auto glass solutions to resolve cracks in your windshield or other damage to your auto glass. However, these at-home kits can fail to produce the desired results and can even cause additional damage to your vehicle’s windshield in many cases.

A Low Chance of Success

According to the National Windshield Repair Division of the Auto Glass Safety Council, less than 10 percent of all auto glass damage can be repaired safely with DIY auto glass solutions. Even if your windshield falls to this 10 percent, the chance that you could repair it to